Support Center

Redemption Details Report

Last Updated: Jul 28, 2017 02:28PM PDT
If you'd like to see specifics on each redemption that has been made at your business, the Redemption Details report is the best way to access this information. Whether you'd like to see the entire history of rewards redeemed, or just one specific reward during a given month, you can view this within the Redemption Details report.

First, you'll need to navigate to the reports screen and access the desired report.





 

Once on the page, you can then either simply click Run Report to generate a report for every redemption ever created, or you can select from some of the following ranges:
 
  • Start Date/End Date: The date range for when the voucher was created. Please note, this covers the created date of the voucher, not the date it was used.
  • Status:
    • All - includes vouchers of all statuses
    • Used - includes vouchers marked as Used
    • Unused - includes Unused vouchers (vouchers yet to be marked as Used)
    • Expired - includes vouchers that expired prior to use. All vouchers are set to expire 6 months after they've been redeemed, as long as they are not Used
    • Credited - includes rewards sent directly to a customers' account within the POS system. At this time, this only applies to MindBody and Lightspeed Cloud/Retail businesses who have connected redeeming rules
    • Voided - includes Voided vouchers. Voided status means access to the voucher was removed, and points were added back to the customer's account
  • Locations: the locations at which the voucher was redeemed
  • Type:
    • Redeemed Perk - A reward redemption that customers spent their points to receive
    • Referral Offer - A claimed referral offer, which is the offer that current customers may send to their friends to entice them to come into the business
 
When you generate the report, you can either view it on the site, or you can export it as a CSV file to manage/sort this report further.
 

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