Support Center

Where are my points?

Last Updated: May 06, 2015 09:24AM PDT
In the event that you appear to be missing points, please keep the following in mind in relation to point additions:
  • Please allow up to 48 hours for points to show up in your account, as we typically pull a businesses transaction information once per day. 
  • In most cases, points are automatically sent to your Perkville account via the email address you have on file at the business. Please ensure you are logging in to Perkville using the same email address that the business has on file for you.
  • If points are not added on a regular basis, the most likely reason is that your email is incorrectly listed with the business or your account is ineligible to earn points. Please both confirm your email address and account information on file with the business, because even a slight variation of your email can interfere with points being added.
  • If you are missing points for attendance, please ensure you were checked into the class/appointment.
  • If you are missing points for purchases, please ensure that the purchase was tied to your account at the business.
  • Should you be sharing an email address with someone who also frequents the business, this may also interfere with point acquisition, so please make sure that your account has an email on file distinct to you, and used by no one else.

If you feel you are still missing points, please feel free to contact us at support@perkville.com and we are happy to assist.  

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