How do I refer a friend?
To refer a friend, you must do this through Perkville.com. First, make sure to log into your Perkville account with the email address that the business has on file for you. Then, as long as you've already joined the business' rewards program, there will be a "Refer A Friend" link.
Then, you'll have the option to send a referral offer to your friends via social media, email, or copy and paste the link wherever you'd like.
Once your friend(s) accepts this offer, and earns points at the business (by spending money, taking classes, etc.), then you'll get those referral points!
Please also note that if your friend has already come into the business, you will not be able to refer them through the above means, but you can reach out to email@example.com and we can definitely help you out.
What steps does my friend take?
After you submit a referral, your friend will receive an email telling them that you recommend the business. Most businesses will also have a special offer just for new customers. The email they receive will look similar to the example below:
When your friend clicks the 'Claim' button, they will be taken to a page where they will be prompted to enter their name and phone number (optional) to claim their offer.
After they fill out this information and click 'Claim Offer', they will see a screen letting them know that we've emailed the offer to them at the email address they provided.
They will then receive an email that they can bring in to the business to claim their introductory offer.
Why didn't I get referral points?
Here are some common reasons that referral points are not added:
- Your friend did not accept the referral offer. Some businesses require that the referred friend purchase the specified referral offer. Without accepting the offer, we are unable to track the referral to reward you those points when they come into the business.
- Your friend used a different email address. We track all point activity through email addresses. If they accepted the referral offer with one email, but signed up at the business with another, then this would be why points were not automatically added.
- Your friend has not completed an action eligible for points. Your friend may have come into the business, but not all actions or purchases are eligible for points. Once your friend is eligible to receive points as you are, then we will be able to process the referral.
For the above scenarios, or for any other reason that the referral was not automatically added to your account, reach out to firstname.lastname@example.org with the name and email address of your friend, and we'd be happy to investigate for you.