In the event that a customer is listed as Pending in your customer list, this simply means that they have been invited to join your rewards program, but have not accepted the connection with you.
Only the customer may change their status from "Pending" to "Active" which is done through Perkville.com. You may direct your customer to www.perkville.com and ask them to click the "Sign In" button.
Scroll down to the bottom of the page and click "Join". The customer will need to enter the same email address as they have with your business.
They will then receive an email asking them to confirm their account and create a password. Once in their new account, they can click the "Get Points" option on their homepage, and they're set!
If they're having trouble receiving emails from us, such as the "Join" email, you may either ask them to contact firstname.lastname@example.org or you can reach out to us with the customer's email, and we can investigate further.