Support Center

My customer is pending or not getting emails?

Last Updated: Sep 23, 2016 11:26AM PDT

In the event that a customer is listed as Pending in your customer list, this simply means that they have been invited to join your rewards program, but have not accepted the connection with you. 

Only the customer may change their status from "Pending" to "Active" which is done through You may direct your customer to and ask them to click the "Sign In" button.


Scroll down to the bottom of the page and click "Join". The customer will need to enter the same email address as they have with your business. 


They will then receive an email asking them to confirm their account and create a password. Once in their new account, they can click the "Get Points" option on their homepage, and they're set!

If they're having trouble receiving emails from us, such as the "Join" email, you may either ask them to contact or you can reach out to us with the customer's email, and we can investigate further.

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found