Support Center

Lightspeed Retail FAQ

Last Updated: Aug 26, 2015 11:47AM PDT

1) What options do I have for integrating with LightSpeed Cloud?
 

Perkville's integration allows your business to automate the process of awarding customers points. You can award customers points for each dollar spent in LightSpeed Cloud, either based on payment method used, or product category.


2) What happens after I "Launch Rewards" with the integration to LightSpeed Cloud?


We'll then be able to add points to customers' accounts based on purchases. For any customer email addresses that we pull from Lightspeed Cloud, if they have not already been invited, then we'll go ahead and automatically invite them to your rewards program.

3) How and when do you connect to LightSpeed Cloud?
 

Perkville connects to LightSpeed Cloud each morning Pacific time. At this time, it checks to see if any customers should be awarded points from the previous day based on the rules you've set up and then it award customers the appropriate number of points.
 

4) How do you handle users that are opted out of receiving emails in LightSpeed Cloud?
 

We check this setting in LightSpeed Cloud the first time they earn points from your business. We turn off their Perkville notifications if they are opted out of receiving emails in LightSpeed Cloud. This means they won't receive an email from Perkville but they will continue to earn points on Perkville. If they want to register and see their points on Perkville, they can request to have their Perkville email notifications turned back on by emailing support@perkville.com.
 

 

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